Dear Karen,
Sarcasm is a good example. Your email is laced with it, but it does not advance your cause. It does, though, increase the friction of the dialogue, unnecessarily so. That is part of my point. As soon as we inject sarcasm, condescension or the like, the discussion gets heated when it really doesn’t need to. If I didn’t know you were just trying to prove a point, I may respond emotionally and attack you on a personal level, and so the downward spiral would begin.
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